how old do I have to be in order to participate?
The minimum age is 6 years. To participate on the ropes course, the minimum height is 4 feet tall. We recommend having children ages 6-8 accompanied by an adult on the park. All participants must have proficient swimming ability.
What if I cannot swim?
If you cannot swim, you CAN unfortunately NOT participate in any water activities. At any time you might fall into the water from one of the features and therefore you need to be a proficient swimmer.
Do you have to book in advance?
You do not need to book in advance but we cannot guarantee availability at all times during our opening hours, especially if you intend to participate with a group. Sessions may book out. Therefore, we recommend signing our waiver and booking online prior to your visit with us. If you are attending as a group, please ensure that all members of your group have signed up on the booking system prior to arrival. You may access the waiver by clicking on BOOK NOW and then select SIGN UP. Alternatively, click the WAIVER link in the footer section of our website.
How long are the sessions?
The sessions are 45 minutes long including a safety briefing.
When should I arrive for my session?
If you have signed your waiver and made your booking online we kindly ask you to be at the park15 minutes prior to your session. This gives you enough time to check-in and get ready for the water (e.g. putting on sunscreen and life jacket). If you still need to sign up and book your ticket, please make sure to arrive about 30 minutes in advance, especially if you are coming as a group.
How do I book a session?
Please click the BOOK NOW link on our website to book a session. If you start booking as a guest, you can check the availability and book your preferred session either for yourself or for a party and upon receipt of your booking confirmation email send out email invitations to your guests. If you start by clicking SIGN UP, you will first fill out your personal information and then be directed to your customer account from where you can also buy tickets either for yourself or for a party and do further transactions.
What is the cancellation policy?
We have a 24 hour cancellation policy: You can cancel your session with a 75% refund towards your prepaid account if you do so 24 hours before your booked session. However, if you cancel your session with less than 24 hours notice then you will only be refunded 25% towards your prepaid account . Your prepaid balance can be used towards any future booking and does not expire. Please understand that if you cancel on a very short notice, we might not be able to sell a ticket for the spot(s) that you are freeing up. If you miss to cancel and contact us after your session has taken place, then we cannot refund unfortunately. This cancellation policy does not apply if we have to refund because of bad weather: In this case, we refund 100% of your ticket price or offer to reschedule to a session of your choice.
What happens when bad weather occurs?
We are an outdoor facility and rain and thunderstorms occasionally occur. If you feel that the weather might not be good and you have booked a session, please give us a call and we will update you. Alternatively, check our Facebook page for updates. We close the park when lightning occurs and will refund your session or add time on top of your session if you choose to wait until the weather is clear again.
Do I need to bring ID?
We recommend you to have some form of personal ID with you. We might ask for your ID in case we are in doubt about your age (only participants age 18 or older can sign the waiver in their name).
Do I need a ‘Fast Pass’?
It won’t let me sign my child up with their date of birth?
Due to legal and insurance reasons you cannot sign a child up without being attached to an adult’s account, so please sign up with your own details first as the parent/guardian. You can then add family members without having to re-enter all the contact information. For your children, you will only be asked for their name, gender and birth date.
Do you have showers?
We do not have showers.
What do we need to bring?
All you need is your swimsuit and a towel for afterwards. If you are participating on the ropes course, you also need to bring closed toe shoes. Given the great weather in Charleston, it is advisable that you bring and apply waterproof sunscreen prior to your session. Wearing a rash guard as protection might also be a good idea. If you have spectators coming to watch, a camera would be a good idea to capture some of the fun moments. We have a safe deposit box and can watch your car keys while you are out in the water.
Can I go on the aqua park or ropes course whilst pregnant?
Participants must not be pregnant, injured or have any pre-existing medical conditions.
Is there somewhere for spectators to watch?
We have picnic benches and beach chairs on the side of the lake from where spectators can watch their family & friends and space for picnic blankets. Please note that you are only allowed to access the water using the official beach area and that you must wear a life jacket (even if you can swim and/or are an adult).
Do I need to be worried about alligators?
No, you do not need to be worried about alligators in our lakes. None of our fresh water lakes has open water access. In addition to that, we have extensive activity on and around the lakes due to the water sports activities that are carried out (wakeboarding, waterskiing, aqua parks). Many visitors bring their dogs, too. In the 30+ years history of Trophy Lakes we have never seen an alligator.
What about brain-eating amoeba?
The so-called brain-eating amoeba (formal name is Naegleria fowler) is dangerous and almost always leads to death. It can potentially be found in any warm waters (average water temperature above 115 Fahrenheit) around the globe, such as lakes, ponds, rock pits, warm slow-flowing rivers, hot springs and even soil, including door dust. The nose is the pathway of the amoeba, so infection occurs most often from diving or performing water sports in which water is forced into the nose. It's considered a rare infection. We check our water regularly and can confirm excellent water quality of our freshwater lakes even during the summer months. You do not need to be worried about amoeba. However, if you would like to take precautions, we provide free nose clips on demand at check-in. Please ask our staff.
Source / More information: https://www.webmd.com/brain/brain-eating-amoeba